Suvera runs a virtual clinic that helps patients to monitor and manage their long-term health conditions from home. The business brings together two very different fields – in-depth patient care and cutting-edge digital technology.
The Challenge
The fast-growing tech company – which was founded in London in 2019 and has grown from a dozen to around 45 employees over the past year – works with general practices and the NHS’s primary care networks in England. Its clinical team includes in-house general practitioners and prescribing pharmacists, while its services span apps, text messages, and phone and video calls to suit all patients.
Suvera needed insurance policies that would cover the risks associated with both traditional care delivery, such as medical malpractice, and digital technology, such as cyber security. It also needed policies that could adapt and expand to cope with the business’ rapid growth and development.
The Solution
Like all the best blind dates, Blackford was introduced to Suvera through a personal recommendation. The matchmaker in question was one of Suvera’s employees, who had worked with us in one of their previous jobs. That led to Blackford client manager, Stephen Randall, hooking up with Suvera and the relationship blossomed.
Blackford listened to Suvera’s needs and then assembled insurance covering the whole gambit of policies, from professional indemnity and employers’ liability through to specialist medical risks and specific technology threats.
The company is regulated by the Care Quality Commission and so its directors also needed insurance to cover their statutory responsibilities.
“Blackford helped us to have conversations with insurers and then translated all the paperwork to double-check that the policies were providing everything that we’d been promised. All it took was a few conversations and then they got on with the job, leaving us to concentrate on running our business.”
Ivan Beckley , Suvera
What The Client Said:
“We wanted an insurance broker with the mindset of becoming our ‘partner’ as we grew, and Blackford ticked that box. We had worked with a larger broker in the past, but we needed a more personal approach – we needed a broker that understood the risks associated with digital technology, as well as the risks associated with delivering care.
“Blackford helped us to have conversations with insurers and then translated all the paperwork to double-check that the policies were providing everything that we’d been promised. All it took was a few conversations and then they got on with the job, leaving us to concentrate on running our business.
“Working with a specialist broker to find the right cover makes sense because you’re also getting more value from that relationship. For a business like ours that’s always changing, this partnership with Blackford will pay dividends in the long run. We’ve already recommended them to other company founders in our network who face the same challenges as us.”
